← All work Case study · Automotive

CCAQ

The Corporation des concessionnaires d'automobiles du Québec represents car and heavy truck dealers, as well as body shops. We built the digital ecosystem that allows it to support its members, from prevention to recruitment.

Client in Quebec Industry association Multi-platform ecosystem
At the heart of the product
OHS observations Action plans Automated reminders Certification Training and LMS Law 25 compliance
Dealership manager using the CCAQ app on a phone
Context

A vast industry, scattered needs.

Occupational health and safety, certification, training, recruitment: the CCAQ supports its members on several fronts at once. Its members also need to verify bank drafts, quickly find information and documentation, and keep up with CCAQ news. For each of these, the tools had to reach everyone from the observer on the shop floor to dealership management.

The constraint Serving very different profiles (observers, dealership managers, CCAQ administrators), each with their own access rights, in compliance with Law 25.
An ecosystem

Multi-platform.

Mobile application OHS observations in the field, with automatic drafts.
Management console Reports, statistics by dealership, management of dealerships and their members, shared content and news.
Member portal Tools and resources, company and employee management, certification and training, in a dashboard tailored to each role.
Careers site From trades to job applications, with a profile of each dealer and its recruitment needs.
CCAQ ecosystem: management console, web portal and mobile app
Mandate

Simple in the field, complete in management.

Appcom's challenge was to equip dealership health and safety committees, managers, directors and HR teams with a simple, fast and stable risk observation tool, while giving the CCAQ an overview of all dealerships.

Every feature had to simplify administrative work and guarantee data security.

Observations screen of the OHS mobile app
Action plans by dealership screen in the mobile app
What we did

An ecosystem built one product at a time.

We designed an OHS observation mobile app connected to a web console. Observers fill out their forms in the field. Managers monitor their dealership. The CCAQ reviews reports and statistics for the entire network.

The ecosystem then expanded: a member portal, a certification program for member companies, bank draft verification and Ma carrière en concessionnaire, the industry's careers site.

Observation forms on mobile and tablet, with drafts, checklists, photos and PDF export, plus a lock if the worker doesn't hold their competency card. Seasonal reminders (e.g. tire changes) and automatic reminders based on time since the last observation, as banners and notifications. Action plans grouped into five categories of corrective measures (training, remediation, equipment, PPE, work environment), with photos and follow-up notifications. A web console with statistics by period, observer and dealership, and Excel and PDF exports, for the CCAQ and managers alike. A certification program for member businesses: training paths by role, videos and quizzes, certificates and automatic status calculation, synchronized with the CRM and connected to the CCAQ's LMS. A unified member portal: tools and resources, company and employee management, multi-dealership support and role-based access, in compliance with Law 25. Bank draft verification and the CNESST temporary assignment form, digitized end to end.
Technician and manager looking at a tablet in a dealership workshop
Impact and results

A first tool, then an entire ecosystem.

A lasting relationship Since 2023, Appcom has supported the CCAQ day to day, with ongoing support and regular enhancements to its platforms.
A growing ecosystem After the OHS app, the CCAQ entrusted us with its member portal, bank draft verification, its careers site and, today, its online training platform.

Other projects that make a difference.

All work →
Hydro-Québec
Energy and infrastructure The challenge: collecting technical data in the field, even offline, to guide the adjustment of the grid's guy wires. See the case study →
RailXtra
Transportation and rental The challenge: managing every rental end to end, with a management console, mobile apps and AI agents. See the case study →
AbbVie
Pharmaceutical The challenge: giving healthcare professionals simple access to the information they need, when they need it. See the case study →

Everyone talks about AI. We implement it.

We develop your full digital potential. A first 30-minute conversation is enough to see where to start.

Let's talk →